Businesses Refuse to Accept VRS Calls – Read Consumerist Articles

Wells Fargo Keeps Hanging Up On Your Deaf Grandmother

Rachel’s 86-year-old grandmother was a loyal Wells Fargo customer for more than thirty years. She’s been forced to take her business to a new bank because Wells Fargo representatives refuse to talk to her.

See, she became profoundly deaf about twenty years ago, and makes her phone calls through a TTY relay service. A few weeks ago, Wells Fargo customer service reps abruptly stopped accepting relay calls, claiming it was a new fraud prevention policy.

First, a bit of background information on the equipment Rachel refers to in her e-mail. A TTY (also known as a TDD or text telephone) is a device that people with hearing or speech disabilities use to communicate over standard phone lines. They haven’t changed much since the 1980s, but are still in common use. It has a keyboard, a small screen, and sometimes a printer. TTY machine users can call each other, or they can dial in to tax-funded relay services, where a hearing person acts as an intermediary between the parties. (I worked as a relay operator for a while after college. I spent a lot of time getting paid to listen to AOL…..Read More.

Here are two articles:

Capital One Hates Deaf People

The Ideal Woman Versus Ford’s Dickhead Steve

This website uses IntenseDebate comments, but they are not currently loaded because either your browser doesn't support JavaScript, or they didn't load fast enough.

Comments

No Comments

Leave a reply


Video & Audio Comments are proudly powered by Riffly